TMB Upgrade Strengthens Customer Experience Across the Region

Trust Merchant Bank (TMB) has resumed full branch operations across the Democratic Republic of Congo, following enhancements to its core banking system aimed at improving accessibility, convenience, and reliability for its customers.

The upgraded system is set to streamline transactions, strengthen online banking services, and make financial management simpler for individuals and businesses alike.

By combining branch efficiency with enhanced digital capabilities, TMB aims to make banking more accessible to a wider range of clients across the region.

In 2025, TMB reported total assets of KSh 298 billion and a profit after tax of KSh 8.53 billion, contributing 12.5% to KCB Group’s overall earnings.

The bank maintained a return on equity of 21% and a non-performing loan ratio of 11.5%, reflecting strong performance and operational stability.

With an 18-year presence and a robust branch network, TMB continues to deliver high-quality financial services, with the upgraded system providing faster, more reliable services and supporting innovative solutions that meet the evolving needs of its customers across the DRC.

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