What is My OneApp?
My OneApp is the new M-PESA App!
It brings together features from the M-PESA and MySafaricom apps into one easy-to-use app.
Why was My OneApp created?
To give Safaricom customers one seamless app for:
- M-PESA services
- Safaricom (GSM) services
All in one place – no more switching between multiple apps.
Who can use My OneApp?
My OneApp is available to:
- Safaricom customers on Android & iPhone
- M-PESA customers
- Safaricom (GSM-only) customers (not registered for M-PESA)
What are the key benefits of My OneApp?
✅ All M-PESA and Safaricom services in one app
✅ Simple and intuitive design
✅ Personalized quick actions
✅ SIM card detection for enhanced security
✅ Reduced fraud risk
What services can I access in My OneApp?
You can enjoy:
- M-PESA: Send money, pay bills, balances, statements, Pochi Wallet, Invest, borrow, insure, schedule payments, share your wallet and so much more
- GSM services: Airtime, data bundles, balances, Bonga
- Home Fibre services
- Quick Care: Security Center, PUK, report fraud, manage subscriptions & line
- Scan to Pay & Zuri
- Global Payments
- Mini Apps (3rd-party services): Book flights, entertainment, utilities and more
- Customizable quick actions
How do I download or update to My OneApp?
- Open Play Store (Android) or App Store (iOS)
- Search My OneApp
- Tap Download or Update
- Log in with your M-PESA PIN
- Confirm with OTP
- Set up Biometrics
- View the quick app tutorial on first login
Any tips for a smooth sign-up?
✅ Ensure your Safaricom SIM is inserted & set as default
✅ Turn on mobile data (Wi‑Fi won’t work during sign-up). This is only required for first-time sign-in
Can I install My OneApp while roaming?
Yes!
Just make sure:
- Your Safaricom SIM is inserted and set as Primary SIM
- Roaming is activated on your line and you have a roaming bundle
Will the old M-PESA or MySafaricom apps still work?
Yes, for now.
The M-PESA, MySafaricom and Home Fibre apps will remain available but will be discontinued later (date to be announced).
What if I’m not registered on M-PESA?
- Registered M-PESA users: Get full access to all features
- Not registered: Access Safaricom (GSM) services only
What happens to MySafaricom & M-PESA apps after I update?
Once you update to My OneApp, you’ll enjoy all services in one place.
The older apps will still exist temporarily but will be phased out later.
