Despite the relentless march of technology, Kenya’s postal and courier sector is experiencing a massive resurgence, fueled by the e-commerce revolution. New figures released on World Post Day show domestic and international parcel volumes surged by an astounding 979% in the 2024/2025 financial year, reaching 1.49 million parcels.
Leaders gathering for the celebrations called for urgent modernization and regulatory reform to integrate the recovering sector fully into the digital economy, emphasizing that the post is far from obsolete.
“Emphatic Yes”: Post Vital in a Digital World
David Mugonyi, EBS, Director General of the Communications Authority of Kenya (CA), emphatically defended the sector’s future during his address.
“There are those who question if the post has a future in a digital world. My emphatic reply is — yes, it does,” said Mr. Mugonyi. “The post continues to play a central role in driving e-commerce and connecting communities.”
While traditional letter posting has seen a global decline, Kenya’s parcel delivery growth is proving to be a powerful counter-narrative. The postal and courier sector overall recorded significant growth, with private courier revenues hitting KSh 6.28 billion and employment growing by 5.5%. Even traditional letter volumes saw a positive uptick, with domestic letters rising by 19.5%.
To sustain this recovery, the CA is now reviewing the postal and courier market structure to remove entry barriers and align with evolving ICT policies. This regulatory push is aligned with the new Dubai Postal Strategy (2026–2029), which aims to foster a cohesive global postal network.
Government Commits to Digital Overhaul and Financial Inclusion
Echoing the commitment to transformation, Stephen Isaboke, Principal Secretary for Broadcasting and Telecommunications, emphasized that postal offices remain among Kenya’s most accessible public service points. He outlined bold government reforms under the BETA agenda to reposition the Postal Corporation of Kenya (PCK).
“This year’s theme, ‘Post for People: Local Service. Global Reach,’ reflects our commitment to ensure growth and opportunity reach every Kenyan, from the grassroots to the global stage,” said Mr. Isaboke.
Key reforms include granting PCK greater institutional autonomy, driving asset redevelopment, and focusing on digital integration. Among the most significant announced innovations is PostaPay, a new financial service aimed at expanding inclusion for unbanked Kenyans leveraging Posta’s vast national network.
The government is also finalizing the National Addressing System (NAS), which will assign every Kenyan a verifiable physical and digital address—a move expected to revolutionize service delivery, trade efficiency, and emergency response.
Commending the CA for using the Universal Service Fund to modernize infrastructure in underserved areas, PS Isaboke concluded, “Through innovation, partnership and vision, we can build a 21st-century Posta Kenya that truly delivers — for the people, for business, and for the nation.”
